Privacy Policy

1. Who We Are

Photonic Branding provides branding, marketing, website, CRM, content, video, communications, VOIP, AI automation, and related services. Questions about this Privacy Policy can be sent to info@photonicbranding.com.

2. Information We Collect

We may collect information you provide directly, including your name, business name, email address, phone number, location, website, project details, messages, service interests, meeting requests, billing details, uploaded files, feedback, approvals, and communications with our team.

We may also collect technical and usage information such as browser type, device information, pages visited, referral sources, form activity, approximate location derived from technical data, cookies, analytics events, and security logs.

If you opt in to SMS messaging, we may collect your mobile phone number, consent status, consent source, date and time of consent, message preferences, message history, opt-out status, and related records needed to manage the messaging program.

3. How We Use Information

We use information to respond to inquiries, prepare proposals, deliver services, operate websites and CRM systems, schedule meetings, manage projects, provide support, send service communications, process payments, improve our website, measure marketing performance, protect our systems, maintain records, and comply with legal, carrier, platform, and business obligations.

If you opt in to communications, we may use your information to send emails, calls, SMS messages, MMS messages, project updates, appointment reminders, support follow-up, account notices, educational content, offers, and marketing updates consistent with your consent.

4. SMS, MMS, and Mobile Information

SMS consent is optional. You do not have to agree to marketing text messages to purchase services or submit a form. If you opt in, Photonic Branding may send messages about appointment reminders, project updates, service follow-up, account notices, marketing updates, educational content, offers, and related business communications.

Message frequency varies. Marketing message frequency may include up to 8 marketing messages per month. Service-related or transactional message frequency may vary based on your appointments, requests, projects, account activity, or support needs. Message and data rates may apply.

You can reply STOP to opt out of text messages. You can reply HELP for help. You can also contact us at info@photonicbranding.com.

No mobile information, SMS opt-in data, or SMS consent will be shared with third parties or affiliates for marketing or promotional purposes. We may share mobile information only with service providers and communications vendors when necessary to operate the messaging program, deliver requested communications, maintain records, secure our systems, or comply with law.

5. How We Share Information

We may share information with service providers that help us operate the website, host systems, manage CRM records, deliver email, route calls, send text messages, process payments, analyze performance, provide customer support, secure systems, and deliver contracted services.

We may also share information when required by law, to protect rights and safety, to investigate misuse, to enforce agreements, in connection with a business transfer, or with your direction or consent.

We do not sell SMS opt-in consent. We do not share mobile information or SMS consent with third parties or affiliates for their marketing or promotional purposes.

6. Cookies and Analytics

We may use cookies, pixels, analytics tools, advertising tools, and similar technologies to understand website performance, improve user experience, measure campaigns, protect against abuse, and understand how visitors find and use the site. Browser settings may allow you to block or delete cookies.

7. Data Retention

We keep information as long as needed for the purposes described in this policy, including service delivery, business records, tax and accounting records, consent records, security, dispute resolution, legal obligations, platform requirements, and carrier or messaging compliance records.

8. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No website, platform, email system, phone system, CRM, or transmission method can be guaranteed to be completely secure.

9. Your Choices

You may request access, correction, deletion, or updates to certain information by contacting us at info@photonicbranding.com. We may need to keep some information for legal, security, service, accounting, carrier, or compliance reasons.

You may opt out of marketing emails by using the unsubscribe option where available or by contacting us. You may opt out of text messages by replying STOP.

10. Children

This website and our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date.

12. Contact

Privacy questions can be sent to info@photonicbranding.com.

Privacy Policy URL: https://www.photonicbranding.com/Privac-Policy

Terms and Conditions URL: https://www.photonicbranding.com/Terms-and-Conditions