Terms and Conditions

1. Agreement to These Terms

These Terms and Conditions apply when you access this website, request information, submit a form, communicate with Photonic Branding, or use services provided by Photonic Branding. By using the website or engaging our services, you agree to these terms and our Privacy Policy at https://www.photonicbranding.com/Privac-Policy.

Project proposals, statements of work, invoices, service agreements, order forms, or written scopes may include additional terms. If there is a conflict, the signed or accepted project document controls for that specific work.

2. Services

Photonic Branding provides branding, graphic design, web design, hosting support, domain support, CRM setup, communications workflows, email systems, VOIP and voice system support, AI automation, content planning, videography, short-form video advertising, social media marketing, advertising support, and related consulting services.

Some services are delivered through third-party platforms, software providers, hosting providers, telecommunications providers, payment processors, analytics tools, advertising platforms, email providers, and other vendors. Availability, pricing, limits, approvals, delivery timing, and platform behavior can change based on those providers.

3. Client Responsibilities

You are responsible for giving us accurate business information, brand assets, account access, approvals, legal notices, product details, pricing details, claims, disclaimers, and other materials needed to perform the work. You are also responsible for confirming that materials you provide may be used for your project.

You are responsible for reviewing and approving public-facing copy, offers, advertising claims, legal disclosures, privacy disclosures, industry-specific claims, regulated content, and compliance-sensitive materials before publication.

4. SMS and Text Messaging Terms

If you provide a mobile phone number and affirmatively opt in to receive text messages from Photonic Branding, you agree that Photonic Branding may send SMS or MMS messages to the phone number provided. Messages may include appointment reminders, project updates, service notices, support follow-up, account notifications, marketing updates, educational content, offers, and related business communications.

Consent to receive marketing text messages is optional and is not a condition of purchase. Message frequency varies. Marketing message frequency may include up to 8 marketing messages per month. Service-related or transactional message frequency may vary based on your appointments, requests, projects, account activity, or support needs. Message and data rates may apply.

You can reply STOP to opt out of text messages. You can reply HELP for help. You may also contact us at info@photonicbranding.com. After an opt-out request, we may send one confirmation message and then stop sending further text messages unless you later opt in again.

Wireless carriers are not liable for delayed or undelivered messages. You confirm that the phone number you provide is yours or that you are authorized to consent to communications at that number.

Photonic Branding does not use purchased, rented, shared, or transferred mobile-number lists for SMS messaging programs. SMS opt-in consent and mobile information are handled as described in our Privacy Policy at https://www.photonicbranding.com/Privac-Policy.

5. Content, Creative Work, and Approvals

Creative concepts, brand assets, websites, campaigns, automations, videos, photos, templates, and other deliverables may be reviewed in drafts before final delivery. Unless a written agreement states otherwise, final publication or use of a deliverable means the client has approved that deliverable.

Client delays in feedback, content delivery, account access, payment, approvals, or required business information may change timelines and launch dates.

6. Websites, Hosting, CRM, Email, VOIP, and Automation

Website, hosting, email, CRM, VOIP, domain, advertising, and automation services may depend on provider approvals, DNS changes, deliverability systems, phone-number registration, identity verification, payment systems, app marketplaces, browser behavior, and third-party platform rules.

We work to configure systems cleanly, but we do not control every third-party outage, policy change, review timeline, carrier filtering decision, search ranking, advertising review, inbox placement result, or platform enforcement action.

7. Payments and Billing

Pricing, payment timing, deposits, subscriptions, retainers, pass-through costs, cancellation terms, late fees, and renewal terms are controlled by the applicable proposal, invoice, subscription terms, or written agreement. Unless otherwise stated in writing, third-party software, ad spend, carrier fees, domains, premium plugins, stock assets, licensing fees, and platform charges may be billed separately.

8. Acceptable Use

You may not use this website, our services, CRM tools, forms, communications systems, automations, advertising support, or messaging workflows for unlawful, deceptive, abusive, infringing, harassing, or prohibited content. You may not use our services to send spam, use non-consented contact lists, impersonate another person or business, or violate platform, carrier, email, advertising, privacy, or consumer-protection rules.

9. No Guaranteed Results

Marketing, search visibility, advertising, content performance, lead generation, message deliverability, social reach, website conversion, and automation outcomes depend on many factors outside our control. We do not guarantee specific rankings, revenue, follower counts, lead volume, approval outcomes, delivery rates, or sales results unless a written agreement expressly says otherwise.

10. Limitation of Liability

To the fullest extent allowed by law, Photonic Branding is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, lost profits, lost revenue, lost data, lost business opportunities, platform outages, third-party enforcement, carrier filtering, advertising disapprovals, or service interruptions.

11. Changes to These Terms

We may update these terms from time to time. Updates will be posted on this page. Continued use of the website or services after updates are posted means you accept the updated terms.

12. Contact

Questions about these terms can be sent to info@photonicbranding.com.

Terms URL: https://www.photonicbranding.com/Terms-and-Conditions